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Returns Policy

animals

If you wish to return a product to us for any reason you have 14 days to return the product to us after you receive them.  You can return the goods in person to our York store or post them back to us.

To return a product, please contact us at [email protected] with your order number and details of the return and we will send you a copy of our Cancellation form to include with your parcel and post back to us.  We recommend you obtain a proof of postage.

If you have changed your mind on your order then you must return the goods at your own expense.  Items must not have been used and must be returned with their original packaging intact.

If you received a faulty product please call us on 01904 706376 or email at [email protected] to discuss this and we can arrange for the cost of the return. 

Once we receive the returned item we will issue a full refund of the product where appropriate.  This could take up to 7 working days.

If you have any further questions please call us on 01904 706376 or email us at [email protected]

For full details of our returns policy please see our Terms and Conditions.