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Returns Policy

animals

If you wish to return a product to us for any reason you have 14 days to return the product to us after you receive them.  You can return the goods in person to our York store or post them back to us.

To return a product, please contact us at sales@fossfeeds.com or call us on 01904 706376 with your order number and details of the return and we will discuss the options for return.

If you are returning a product due to a change of mind or the product not fitting correctly you will be required to return the parcel to us at your own expense.  We recommend you obtain a proof of postage when returning products to us.

If you received a faulty product please call us on 01904 706376 or email at sales@fossfeeds.com to discuss this and we can arrange for the cost of the return. 

Once we receive the returned item, we will issue a full refund of the product and the standard delivery costs where appropriate. We will inform you once a refund has been issued and this could take up to 7 working days.

If you have any further questions please call us on 01904 706376 or email us at sales@fossfeeds.com.

For full details of our returns policy please see our Terms and Conditions.