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Cookie Policy

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Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These types of cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

Targeting Cookies.  These cookies record your visit to our website, the links you have followed and pages you have visited. We use these cookies to make our website and advertising displays relevant to you and your interests.

The cookies we use can relate to a number of different actions users would submit across our site including:

- Account related cookies 

For users who create an account with us, we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when logged out. 

- Email newsletters related cookies 

Our site offers newsletter subscription and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. 

- Order processing related cookies 

Our site uses cookies which are essential to ensure that your order is processed properly. 

- Forms related cookies 

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. 

- Site preferences cookies 

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences. 

You can find more information about the individual cookies we use and the purposes for which we use them below:

Cookie Name Description
_dc_gtm_UA-# Provider google.com. Used by Google Tag Manager to control the loading of a Google Analytics script tag.
_gat Provider google.com. Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 
_gat Provider google.com. Used by Google Analytics to throttle request rate
_gid Provider google.com. Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 
_hjIncludedInSample Determines if the user's navigation should be registered in a certain statistical place holder.
ads/ga-audiences Provider google.com. Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
ads/user-lists/# Provider google.com. Unclassified.
collect Provider google-analytics.com. Used to send data to Google Analytics about the visitor's device and behaviour.  Tracks the visitor across devices and marketing channels.
form_key Stores a randomly generated key used to prevent forged requests.
fr Used by facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
guest-view Stores the Order ID that guest shoppers use to retrieve their order status
IDE Provider doubleclick.net. Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
login-redirect Preserves the destination page the customer was navigating to before being director to log in.
mage-cache-sessid Facilitates caching of content on the browser to make pages load faster.
mage-cache-storage Facilitates caching of content on the browser to make pages load faster.
mage-cache-storage-section-invalidation Facilitates caching of content on the browser to make pages load faster.
mage-messages Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages.  The message is deleted from the cookier after it is shown to the shopper.
mage-translation-storage Stores translated content when requested by the shopper.
newsletterPopupClosed Checks whether the user is a new or returning visitor and decides whether to display the popup.
PHPSESSID Preserves user session state across page requests.
product-data-storage Facilitates caching of content on the browser to make pages load faster.
product-data-storage Stores configuration for the product data related to Recently Viewed / Compared Products.
recently_compared_products Stores product IDs of recently compared products.
recently_compared_products_previous Stores product IDs of previously compared products for easy navigations.
recently_viewed_product Stores product IDs of recently viewed products for easy navigation.
recently_viewed_products_previous Stores product IDs of recently previous viewed products for easy navigation.
section-data-ids Facilitates caching of content on the browser to make pages load faster.
store Remembers the Store View or Language to make pages load faster.
STUID Provider Smile ElasticSuite. Helps with search functionality on the website and managing products within categories and filters across the website.
STVID Provider Smile ElasticSuite. Helps with search functionality on the website and managing products within categories and filters across the website.
test_cookie Used to check if the user's browser supports cookies.
tr Provider facebook.com. Unclassified.

Third Party Cookies

Please note that we use third parties for analytics and advertising.  The third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies and you can find more about the cookies they use on their websites.

The third-party providers we use are:

-     Google Analytics (Analytics) 

Google Analytics uses cookies to help us analyse information about our users, where they are from and how our users use our websites and services.

-     Google Adwords (Advertising) 

We use Google Adwords to target advertisements or marketing communications we believe may be of interest to you.

 -     Google Tag Manager (Analytics) 

Google Tag manager is used for tracking and analytics on websites. 

 -     Hotjar (Analytics) 

We use Hotjar to understand how our visitors use our website and this helps us to improve our users site journey.

 -     Facebook (Analytics & Advertising) 

We use Facebook to share information with our customers and advertise to new users. Facebook cookies allow us to measure the effectiveness of our advertising campaigns.

 -     Klaviyo 

We use Klaviyo to send email campaigns to our subscribers and target users on our site with advertising emails and information, such as abandoned basket emails. 


Except for essential cookies, all cookies will expire after 3600 seconds.

How do I control cookies?

You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.

You can manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance: 

- Google Chrome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en 

- Microsoft Internet Explorer
https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-manage-cookies 

- Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences 

- Safari
https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac